About Us FAQs

Is all your products, like, legit ?

Of course! Everything for sale at YelloGadgets is sourced directly from our brand partners, 100% authentic, fully authorized, fully warrantied, and in stock at our warehouse.

We don’t mess around with drop shipping, grey market stuff, or anything sketchy at all.

Will you match the prices of another store ?

Yeah, for sure. As long as they are an authorized dealer.

Can I special order something you don’t have in stock ?

Of course! We’re still growing and don’t yet have the bandwidth to stock every single item offered by each of our brands, so if you ever want something special ordered for you, just ask! We can usually have it ready for shipping to you within a few days. Just keep in mind that special order items are the final sale (no cancellations or returns).

I searched for a product online and it’s not showing up?

It may be that the product you are searching for has been discontinued or had a product code change. It may just be out of stock for a while. Try typing the description of the item into the search box to make sure or contact our Help Centre with the Product details and our customer support team will contact you back with accurate information on the same.

How long is the product guarantee period ?

We are offering the highest quality and the best guarantee is our commitment to our customers. According to European Law, all items are guaranteed for a period of two years from the date of delivery.

Contact Us FAQs

How do I contact you ?

Usually, the best way to get in touch with us is via our Help Centre. Just fill out our Quick Connect Form there so that we can take a moment to think through your request and offer a solution. You can also call us. Our response times are crazy fast.

What are your business hours ?

For the most part, we operate during normal 09:00 AM – 05:00 PM BST, Monday-Friday business hours. Saturday and Sunday Closed. We’re reachable by phone and chat during business hours. You can email us any time and we usually get back to you lightning fast.

I need to make a complaint, how do I go about this?

We hope that you are pleased with the service you have received while shopping with YelloGadgets and with the products you purchased.
If for any reason you are not 100% satisfied, and you would like to discuss this with us, please contact our Help Centre as soon as possible or email us at hello@yellogadgets.com

Our Promise to you

We will do our best to resolve all issues with you as quickly as possible, if we are unable to resolve your problem straight away, our Customer Support Team will keep you up to date on the progress of your query.

Do you have presence in Social Media Platforms like Facebook ?

Yes! We love making new friends and we do have a Facebook page! You can follow us to stay up to date on new product launches and exclusive offers following our Instagram, Twitter, Pinterest and YouTube page.

I’d like to feedback some praise, how can I do that?

That’s fantastic! We’re so pleased you’d like to send us back in some praise. If you use our Help Centre page, you can send in your comments. We’d love to hear from you.

You can also post your reviews on our Google, Instagram, Twitter, Pinterest and YouTube page.

Product FAQs

Is all your products, like, legit ?

Of course! Everything for sale at YelloGadgets is sourced directly from our brand partners, 100% authentic, fully authorized, fully warrantied, and in stock at our warehouse.

We don’t mess around with drop shipping, grey market stuff, or anything sketchy at all.

Will you match the prices of another store ?

Yeah, for sure. As long as they are an authorized dealer.

Can I special order something you don’t have in stock ?

Of course! We’re still growing and don’t yet have the bandwidth to stock every single item offered by each of our brands, so if you ever want something special ordered for you, just ask! We can usually have it ready for shipping to you within a few days. Just keep in mind that special order items are the final sale (no cancellations or returns).

I searched for a product online and it’s not showing up?

It may be that the product you are searching for has been discontinued or had a product code change. It may just be out of stock for a while. Try typing the description of the item into the search box to make sure or contact our Help Centre with the Product details and our customer support team will contact you back with accurate information on the same.

How long is the product guarantee period ?

We are offering the highest quality and the best guarantee is our commitment to our customers. According to European Law, all items are guaranteed for a period of two years from the date of delivery.

What is not included in the guarantee ?

• Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included.
• In the case of computer products, the guarantee does not cover virus removal, software recovery for this reason or hard disk reinstallation after formatting.

In what condition the guarantee will be void ?

• If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or
• If the identification number or the guaranteed product is tampered with or repaired without prior authorization by the Technical Service.

What if I receive a faulty or defective (DOA) product ?

If you have received your product and it appears to be faulty or defective, fear not! You are eligible to make a warranty claim as part of your consumer rights. Our product guarantee covers manufacturing defects and you are covered for a period of 2 years from the date of delivery. Faulty or defective products will be exchanged for the same type of product in the same size, subject to availability.

Please contact our Help Centre for RMA Authorization. After returning the product to the address provided by our customer support team, we will send you a new product free of charge or you can choose to receive a full refund.

Enjoy total peace of mind. Every single purchase is 100% risk-free.

Important Notes:

• Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).
• After YelloGadgets has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example, if the return shipping fee is £10, YelloGadgets will refund the same amount of £10 to the customer. If our technical team determines the item is not DOA, YelloGadgets will not compensate for the return shipping fee. Return request for a return shipping fee without a valid RMA return receipt slip will not be accepted.
• Please include all of its accessories, like cables, chargers, batteries and other components in the returned parcel. if an accessory or component is missing, we will ask you to pay for it.

Ordering FAQs

Can I view prices in different currencies ?

Currently our store supports only single currency i.e British Pound GBP (£). However, we are working on it and soon more currencies will be added for your convenience. Please sign up for our newsletter to stay tuned.

Is it necessary to have an account to place an order ?

No, It’s not necessary to have an account with YelloGadgets to place your order.

However, shopping as logged-in user is fast & convenient and also provided extra security. You will have access to personalized shopping experience including recommendation and quicker check-out. Extra discounts on products are added advantage of it.

Do I have to pay VAT or other charges on my order ?

In accordance with the laws governing members of the EU, YelloGadgets is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. VAT is charged in accordance with the local legislation in each member state.

The price displayed for products sold by YelloGadgets is inclusive of UK VAT. However, your final price may differ depending on the actual VAT rate that applies to your order. Your final price during checkout will reflect the correct VAT rate for the destination country of your order.

We do not charge our customer with any additional fees or taxes. However, orders that are shipped to addresses outside of EU will be subject to local Duties and Taxes. Duties & Taxes are a separate fee than the shipping costs and will be applied when the shipment reaches your Country, they are due at the time of delivery and are your responsibility to pay. Duties & Taxes are applied to the full value of the products, voucher codes and promotions are not taken into consideration.

For more information on Duties & Taxes for your order, please consult with your Country’s Customs office or Import laws.

What is Order Verification ?

Order verification is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge. In some cases, YelloGadgets reserves the right to request additional identification. If this is needed, our verification team will contact you by e-mail or phone. Your order will be processed as soon as we receive the requested information by email.

If your order cannot be verified within 5 business days, it will automatically be cancelled.

How do I know my order has been confirmed ?

An e-mail and SMS will be sent once you have successfully placed your order. We will also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders on Track My Order page.

Can I change an order once it’s been placed ?

Of course! In an effort to process and ship your order as efficiently as possible, there is only a short period of time to request to change your order. Your order may be modified, edited or changed only if this order has not yet been shipped. Please contact our Help Centre as soon as possible if you need to change your order.

Please review products, quantities, attributes, amounts and delivery addresses thoroughly before placing the order.

Kindly note that we will not be able to change it in any condition after the order has been shipped.

How can I track my order ?

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number.

Using the tracking number you can track your order on Track Your Order for an estimation on when your product will arrive.

I haven’t received my order. What can I do ?

If you have not received your order, please contact our Help Centre with your order details. Our customer support team will look into it the matter and get back to you.

How can I cancel my order after purchasing ?

If you wish to cancel an order and stop your shipment, you will need to submit a request by contacting our Help Centre with your order number. However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. For this reason, if your order is already shipped, the cancellation will no longer be possible.

Please review products, attributes, quantities, amount and delivery addresses, thoroughly before placing the order.

I have completed an order but haven’t received any shipping details ?

The email containing your shipping details and a tracking number will be sent to you after the order has been processed and dispatched with the shipping company.

Please be sure to check your junk/spam mail folder in your email if you haven’t received a confirmation in your inbox.

If you still not received your shipping details, please contact our Help Centre with your order number. Our customer support team will get back to you with an update.

Why was my order canceled and my payment refunded ?

Please find below some of the most common reasons for this type of situation:

• The full name and shipping address of your PayPal account do not match with the details you entered for this order. We have tried to contact you but have not received your response within a reasonable period of time. For this reason, we may have cancelled your order.
• One or more of the products contained in your order was out of stock. If we do not receive a response from you within 5 days after contacting you for the first time, we will cancel your order and refund your money back to you.

Payments FAQs

What payment methods do you offer ?

To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly.

We accept major credit or debit cards like VISA, MasterCard, Maestro, Discover, Dinners Club and JCB.

We also accept PayPal and Klarna payments.

For detailed explanation about our payment options, please click here.

Can I pay COD – Cash on Delivery ?

No. Sorry! We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

How can I split my payments ?

We partner with Klarna to offer flexible financing and split-up payment options for our customers.

You can learn more about Klarna here: https://www.klarna.com/uk/

How do I know if my payment has gone through ?

There are several ways to check if your payment has gone through.

Firstly, log into your account at YelloGadgets and look for your order in “Orders History” where you can see payment status.

You can also check your email account for the “Order Confirmation Email“, sent after your order has been successfully placed or alternatively, you can check your payment account to see if a payment has been debited from your account for the purchase amount.

If you are still unclear if your payment has gone through, please contact our Help Centre.

What is Order Verification ?

Order verification is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge. In some cases, YelloGadgets reserves the right to request additional identification. If this is needed, our verification team will contact you by e-mail or phone. Your order will be processed as soon as we receive the requested information by email.

If your order cannot be verified within 5 business days, it will automatically be cancelled.

How do I know my order has been confirmed ?

An e-mail and SMS will be sent once you have successfully placed your order. We will also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders on Track My Order page.

Why should I verify my identity when paying with debit/credit card ?

If we have asked you to verify your identity, this is to safeguard the security of your account and to prevent frauds. You will receive a notification email from our Order Verification Team asking you to verify your identity.

Please reply and attach the following files to the same e-mail:

• A picture or a scan of your credit card showing only its last 4 digits and the cardholder’s name;
• A picture or a scan of your driving license, passport or national ID card;

Please cover your personal information (birth date and similar ones) and your ID/passport/driving license number.

The information submitted will only be used to verify the authenticity of the cardholder’s identity, and will not be shared or sold to third parties.

Why has my debit/credit card been declined ?

Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons why your credit card was declined:
– You did not honor your credit card issuing bank;

• The funds in your card are not sufficient to complete your purchase;
• The card has expired or the new card has not been activated yet;
• System session time-out;
• Your card has been reported stolen or lost;

If your card payment declines more than 2-3 times, we suggest you complete the transaction with another debit/credit card or PayPal.

How do I prevent my debit/credit from being declined ?

You can prevent your cards from being declined by following below instructions:

• Make sure your card is active for making an online transaction.
• Make sure you have sufficient balance or credit limit available in your account.
• Make sure your personal details are correct and match those registered to your bank.
• Make sure your card is registered to the billing address.
• Sign up to a card authentication scheme such as Verified by Visa or MasterCard Secure Code.
• If you are placing a high-value order, consider informing your bank before purchase.
• If your card payment declines more than 2-3 times, we suggest you complete the transaction with another debit/credit card or PayPal

Shipping & Delivery FAQs

Do all orders ship free ?

Everything we sell has a free shipping option available for UK customers only. No Minimum Spent! 

However, we do charge a shipping fee for International Delivery.

How quickly do you ship ?

Orders for in-stock products are shipped the same day as purchase. 

For out-of-stock, We can usually have it ready for shipping to you within a few days.

We’ll contact you if there is an unforeseen delay.

Do I have to sign for my delivery ?

Yes, all orders require a signature confirmation upon delivery. If you aren’t there when a delivery attempt is made, a door tag will be left for you to reschedule or have the package held for pickup.

Do you ship outside UK ?

For the majority of our products, no. We’re an authorized dealer for most of our brands in the UK only. There are a few products that we can ship to other EU Countries. Email or message us if you need more info. 

What shipping methods do you use ?

YelloGadgets uses fast and convenient shipping methods to deliver directly to your door safely and securely.

We ship with: UPS, DPD, TNT, DHL, Royal Mail, GLS, SEUR and Correos.

How should I proceed when receiving a shipment ?

All our items leave the warehouse with the packaging in perfect conditions.

The first thing you should do is check that the number of the received package matches those sent.

Second, inspect each package externally with great care in order to see if there are any sign of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier’s delivery note, either on paper or digital support (PDA), “PACKAGE VISIBLY DAMAGED” if these signs are present. Not signing a package as “VISIBLY DAMAGED” and then presenting images that show visible damage to it will mean the incident will automatically be rejected.

What happens if I do not accept delivery ?

If you do not accept delivery, your package returns to our warehouse. Once it is received at the warehouse, it is managed automatically and is then passed onto the administration department to process your refund.
The order shipment and the return to the warehouse entail transportation expenses, which the customer who placed the order must pay for. Consequently, the refund will be processed after the deduction of two-way delivery expenses.
Please keep in mind that the management process can last several weeks.

Returns & Refunds FAQs

How long is your return policy ?

The return window is 30 days from delivery for all products without batteries and 14 days for products with batteries.

Products must be unopened, unused and in brand new condition to qualify for a refund. Kindly note that in such cases, the return shipping fee is your responsibility and is non-refundable.

The only non-returnable products in our store are custom-made IEMs, eGift cards, and special orders.

Important Note: All customers should contact us for approval before returning any item(s). YelloGagdets will not be responsible for returned item(s) without notifying us in advance.

Please read our full Return Policy.

How do I initiate a return?

If you wish to return your order, please contact our Help Centre to get the return process started.

Our customer support team will review your request and email you a Return Material Authorization (RMA) number along with specific instructions on how to proceed with your return.

Important Note: All customers should contact us for approval before returning any item(s). YelloGagdets will not be responsible for returned item(s) without notifying us in advance.

Can I cancel an order that hasn’t shipped yet?

If you placed an order (or preorder/backorder) and decided you would like to cancel it, please immediately contact our Help Centre.

Depending on the method of payment used, there is a non-refundable fee between 2.9-5.99%. This is a payment fee from our credit card processor, PayPal and Klarna, etc. that does not get refunded to us. Unfortunately, this is outside of our control and definitely sucks big time. 🙁

What if I am not happy with my purchase?

All of our products come with a 100% Satisfaction Guarantee. If you are not completely satisfied with any of the items in your purchase, you can return them within 30 days of your order receipt.

Products must be unopened, unused and in brand new condition to qualify for a refund. Kindly note that in such cases, the return shipping fee is your responsibility and is non-refundable.

Please contact our Help Centre with your order number and product name with a full description of what the issue was. We will review your request and email you a Return Material Authorization (RMA) number along with specific instructions on how to proceed with your return.

Important Note: All customers should contact us for approval before returning any item(s). YelloGagdets will not be responsible for returned item(s) without notifying us in advance.

In which case will YelloGadgets not refund 100% of the product value?

• If the product has clear signs of misuse, unjustified damaged or arrives in bad condition;
• If the product is returned without the packaging, with damaged packaging, or with transport labels that make the packaging unusable – 50% of the product’s value will be deducted; and
• If the product is returned with missing parts or accessories, or if the incident description is not real – the product will not be refunded.

Important Note: No refund will be made for products returned to YelloGadgets that are not faulty or whose incident description is not real. They will be stored in our warehouse and you will receive a notice. You will have 7 days of receiving the notice to confirm if you want the products to be returned to you after paying for the shipping costs. If we do not receive any confirmation of payment within 7 days, the products will be destroyed in a recycling centre and YelloGadgets will not accept any claim for the products under any circumstances.

When is my money refunded ?

Once the product is received in our warehouses, and after checking the status of the same, we will process your refund. Please keep in mind that the refund process could take several weeks to evaluate the product received.