Returns & Refunds
Our every product has been hand-picked and tested by our industry experts to ensure it wins your heart with its rich model, novel design, and long-lasting quality charm. We guarantee your satisfaction with every product we sell. We think you will love it too. However, we know things aren’t always meant to be.
Unopened & Unused Items
If for any reason you have changed your mind, no problem – we gladly accept your returns within 14 days from delivery for a refund. There is no restocking fee for returns. To be eligible for a return, your product(s) MUST be unopened and unused, with all the tags intact, and its original packaging which means your product(s) must be in the same condition that you received it. You will get a full refund. Kindly note that in such cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If 14 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.
To place a request for a return, you MUST first contact our Help Centre for approval before sending any product(s) back to us. Please ensure that you state clearly that you wish to return, providing your order number, your contact details, and details of the products you wish to cancel. Once we received your request for return, our customer support team will email you an RMA (Return Merchandise Authorization) Number with our warehouse address. Please clearly mark the RMA number in a couple of different places so it can be clearly noticed.
There are certain situations where we are unable to refund (if applicable)
- If the product(s) returned without our approval;
- If the product(s) are lost or damaged in transit;
- If the product(s) returned without the original packaging materials and missing parts/accessories.
In this rare situation, the customer will have the option of retaining the product at their expenses or having us dispose of it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned product(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original methods of payment you used to place your order, within five working days. When the return is processed, we will send you an email confirming your refund.
— Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially credited. Next, contact your bank. There is often some processing time before a refund is credited.
If you have done all these and you still have not received your refund yet, please contact our Help Centre.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
— Dead on Arrival (DOA) Items
We only replace items if they are defective, damaged, different, or not working. If you need to exchange it for the same item, please contact our Help Centre for Return Material Authorization (RMA) Number within 5 days of the order being received.
After returning the product to the address provided by our customer support team, we will send you a new item free of charge (We will refund you the return shipping cost), or you can choose to receive a full refund. Your every single purchase is 100% risk-free each time you shop at YelloGadgets.
- You must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA Number. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).
- After we have received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example, if the return shipping fee is £10, we will refund the same amount of £10 to the customer. If our technical team determines the item is not DOA, we will not compensate for the return shipping fee.
- Please include all of its accessories, like cables, chargers, batteries and other components in the returned parcel. if an accessory or component is missing, we will ask you to pay for it.
We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your YelloGadgets account or future orders being refused.
If this applies to your account, we will be in touch.
Disclaimer: YelloGagdets reserves the right to make changes and/or improvements to this policy.